Terms of service

About these terms

KhataBahi (“KhataBahi”, “we”, “us”) is operated by Krissha Bookkeepers LLP. By creating an account or using the service you agree to these terms. If you accept them for a firm, you confirm that you have authority to bind that firm. If you do not agree, please do not use the service.

The service

KhataBahi is practice-management software for tax, accounting and compliance professionals. It helps you organise clients, tasks, recurring work, documents, fees and reminders.

KhataBahi is a tool. It is not a chartered accountant, lawyer or tax adviser, and it does not give professional advice. It does not file returns, make payments to any authority, or represent you or your clients before any authority.

Your responsibilities

You are responsible for the accuracy of the information you enter and for your professional work. You must have your client’s permission, in writing where the law or your professional standards require it, before you store the client’s details, documents or portal logins in KhataBahi, and before you contact the client through it.

The firm owner controls who can join the firm and must make sure every user is authorised to see client information. Do not share sign-in accounts. Keep your password safe and tell us promptly if you think your account has been misused.

You must follow the law, the rules of your professional body, and the terms of use of any government portal you access. Keep your own exports of important records.

Due dates, reminders and suggested information

Due dates, return periods, statuses, reminders, fee calculations and any other date or figure that the service calculates or suggests are aids only. They depend on rules we have set up and on information that you or third parties enter. They may be incomplete, delayed or wrong, and statutory dates can change by notification at any time.

You must verify every deadline and amount against official sources before relying on it. We are not responsible for a missed or incorrect deadline, late fee, interest, penalty or notice.

Third-party services

The service relies on third parties, including hosting and database services, email delivery, payment processing and a GST data provider used for GSTIN lookups. We do not control them and do not guarantee that they will be available or accurate.

Government portals have their own terms. You are responsible for following them. We do not guarantee that a portal will be available, will accept your use of it, or will not restrict or suspend an account.

Saved portal logins and portal tools

The optional client credential vault, Cloud GST and the KhataBahi Downloader let the firm owner save a client’s GST or Income Tax portal login and use it to sign in and download documents. These tools are available only to the firm owner, and only after the owner confirms that the client has authorised this.

By using them you confirm that you have the client’s prior authorisation, that you will use the login only for the purpose the client authorised, and that you will follow the portal’s terms. You type the CAPTCHA and any OTP yourself. The tools do not file returns or make payments.

Portals may block, suspend or restrict an account, or change how they work. We are not responsible for what a portal does as a result of your use of these tools. You can delete a saved login at any time. We may switch these tools off at any time, for example for security, legal or portal-related reasons.

Messages to your clients

Emails, links and reminders created through KhataBahi are sent on your behalf and under your responsibility. Some are sent automatically when you switch the feature on, for example fee reminder emails to clients. You must have the client’s permission to contact them, and the content must be lawful, accurate and not misleading.

WhatsApp and similar messages are only drafted by KhataBahi. They open on your device and you send them yourself.

Subscriptions and payment

The website shows the total price and included limits before checkout. A trial does not automatically charge you. Paid recurring charges require your payment-provider authorisation. Changes to displayed prices apply to new subscriptions; existing provider subscriptions keep their agreed pricing.

If access expires, stored records remain viewable and exportable while new edits are restricted. Refunds and cancellation are described on the Refunds page.

Your data

Your data stays yours. You give us permission to store and process it only to provide, secure and support the service and as the Privacy page describes. You can export your records. We may keep limited records where the law requires.

Acceptable use and suspension

You must not use the service unlawfully, try to break or overload it, scrape it, reverse engineer it, upload harmful files, or access another firm’s data. We may suspend or end access, with notice where practical, if you breach these terms, do not pay, create a security or legal risk, or if the law requires it.

Intellectual property

The software, design and content of the service belong to Krissha Bookkeepers LLP or its licensors. While your plan is active you may use the service for your own practice. This right is limited, non-exclusive and not transferable.

Availability and no warranty

The service is provided “as is” and “as available”. We work to keep it reliable, but we do not promise that it will be uninterrupted or error free, or that it will suit your particular needs. An internet connection is required.

Limit on our liability

To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, loss of clients or goodwill, or for any penalty, interest, late fee, demand or notice raised by an authority.

To the extent the law allows, our total liability for any claim arising from the service is limited to the amount you paid us for the service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Indemnity

You will compensate and hold harmless Krissha Bookkeepers LLP, its partners and employees for claims, losses, penalties and reasonable costs that arise from your breach of these terms, your use of client data, documents or portal logins without proper authority, the messages you send to your clients, or your professional work.

Privacy

How we handle personal data is described on the Privacy page. It forms part of these terms.

Changes

We may change the service and these terms. If a change is material we will tell you on the website, in the app or by email before it takes effect. If you keep using the service after the change takes effect, you accept it. If you do not agree, stop using the service and cancel your plan.

Governing law and disputes

These terms are governed by the laws of India. Please first contact our Grievance Officer so that we can try to resolve the issue in good faith. If it is not resolved within 30 days, the courts at Prayagraj, Uttar Pradesh have exclusive jurisdiction.

General

If a part of these terms is found invalid, the rest stays in force. A delay in enforcing a right is not a waiver of it. We are not responsible for delay or failure caused by events beyond our reasonable control. You may not transfer your account or these terms without our written consent. We may give notices to the email address on your account.